Senior Implementation Engineer, CX

Overview

Implementation Engineer responsible for client needs assessment and project delivery.

Ideal candidate has 5+ years in customer-facing roles and 3+ years in NICE or contact center implementations.

Locations

• United States

Requirements

• Degree or equivalent experience
• 5 years in customer-facing roles
• 3 years in NICE portals or contact center implementation
• Proficiency in project management workflows
• Excellent communication skills
• Strong technical acumen
• Customer Service or Technical Support experience
• Proficiency with Confluence, JIRA, Salesforce, Asana, Monday.com

Responsibilities

• Conduct requirements discovery sessions
• Provide expert product knowledge
• Align customer requirements with business outcomes
• Coordinate resources for implementation
• Track project progress
• Build relationships with customers
• Maximize client investment value
• Develop innovative solutions

Benefits

• Career growth opportunities
• Collaborative work environment
• Innovative solutions
• Customer satisfaction focus
• Market leader recognition
• Diverse team