Senior Designated Support Engineer

Overview

Role involves providing technical support and resolving connectivity issues for NICE products.

Ideal candidate should have 6+ years of technical customer service experience and strong troubleshooting skills.

Locations

• United States

Requirements

• Associate degree or working towards Bachelor's in relevant field
• 6+ years in customer service, preferably technical
• Excellent technical, troubleshooting, and analytical skills
• Strong communication skills
• Understanding of network topology and telecommunications architecture

Responsibilities

• Provide technical assistance on applications
• Troubleshoot and diagnose escalated customer issues
• Coordinate with internal departments for solutions
• Communicate effectively with customers
• Monitor and manage incidents
• Analyze logs for troubleshooting
• Work flexible schedule and on-call services
• Maintain clear records in ticketing system