Lead Technical Account Manager

Overview

Account management professional responsible for resolving complex problems and providing technical service to key accounts.

The ideal candidate should have 10 years of experience in a Technical/Service role in software or telecommunications.

Locations

• United States

Requirements

• 10 years in a Technical/Service role
• Demonstrated technical problem solving proficiency
• Excellent analytical and advanced troubleshooting skills
• Excellent customer service and communication skills

Responsibilities

• Resolve complex problems
• Provide excellent technical and customer service
• Help customers succeed using technology
• Expand product usage
• Be a reference to prospective customers