Customer Success Manager

Overview

Role focused on supporting clients and ensuring success with AI and messaging technologies.

Ideal candidate should have 3+ years of experience in SaaS or CCaaS with strong communication skills.

Locations

• United States

Requirements

• 3+ years experience in SaaS or CCaaS
• Experience in account management or customer success
• Strong communication and relationship-building skills

Responsibilities

• Support clients using AtlasRTX and Verse.ai products
• Build and deliver C-Level presentations
• Conduct business reviews of account performance
• Provide proactive support to clients
• Identify and pursue expansion opportunities
• Meet or exceed KPIs