Principal Client Services Program Manager

Overview

Role involves leading and coordinating complex IT projects to ensure customer satisfaction.

Ideal candidate has 10+ years of experience in managing complex IT implementation programs across Africa.

Must be based in South Africa

Locations

• South Africa, Gauteng, Johannesburg

Requirements

• 10+ years managing complex IT projects
• Experience in Professional Services and Financial Services
• Project management certification preferred
• Experience leading customer-facing projects
• Excellent stakeholder management skills
• Ability to work under pressure
• Experience in matrix-management structures
• Extensive client management experience

Responsibilities

• Manage multiple IT projects for tier one clients
• Lead a portfolio of client accounts
• Ensure effective risk management
• Improve customer satisfaction
• Provide timely communication to stakeholders
• Monitor project scope and budgets
• Address performance issues
• Guide clients through challenges