Senior Solutions Delivery Consultant

Overview

Role focused on delivering successful customer outcomes through solutions architecture and implementation.

Ideal candidate has 5+ years in technical roles with strong API and contact center experience.

Locations

• United States

Requirements

• BA/BS degree desired
• 5 years technical experience in UCaaS, CCaaS, SaaS
• 3 years as Systems Architect, Software Engineer, Systems Analyst, Network Architect, IT Consultant
• 5 years in contact center environment
• API+Python experience
• Knowledge of SQL

Responsibilities

• Design solutions for Enterprise customers
• Capture technical requirements
• Manage contact center environments
• Design complex call flows
• Configure multi-location contact centers

Benefits

• Health plans
• Life and disability insurance
• Flexible Time Off
• 401(k) with company match
• Employee Assistance Program
• Ongoing learning opportunities
• Career advancement