German Speaking - Customer Support Agent

Overview

Role involves providing customer support in the iGaming industry for German-speaking clients.

Ideal candidate should be fluent in German and have strong communication skills.

Locations

• Austria, Vienna, Vienna
• Germany, Hessen, Frankfurt am Main
• Germany, Berlin, Berlin
• Germany, Bavaria, Munich

Requirements

• Fluent in German and proficient in English
• Previous customer support experience preferred
• Strong communication skills
• Ability to thrive in fast-paced environments
• Familiarity with CRM systems desired
• Willingness to relocate to Malta
• Interest in gaming is a plus

Responsibilities

• Provide customer service via live chat, email, and phone
• Resolve customer inquiries and complaints
• Assist customers in navigating the gaming platform
• Collaborate with team members to achieve targets
• Record customer interactions accurately
• Engage in continual learning through training

Benefits

• Career growth opportunities
• International work environment
• Competitive performance bonuses
• Lower cost of living in Malta
• Health care benefits
• Fully paid training
• State of the art premises
• Relocation package