Newsela

Customer Support Representative

Newsela

Overview

Role involves providing customer support and resolving issues through various platforms.

Ideal candidate has 3+ years of customer support experience and strong communication skills.

Only candidates based in the Philippines are considered

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Locations

  • Philippines

Requirements

  • 3+ years of customer support experience
  • Strong verbal and written communication skills
  • Ability to troubleshoot and problem solve

Responsibilities

  • Handle customer interactions across chat and email
  • Log, track and resolve customer cases
  • Collaborate with internal teams