Customer Service Representative

Overview

Role focused on delivering high-quality customer service in the Group Savings & Retirement sector.

Ideal candidate should be bilingual with 1-3 years of customer support experience and excellent communication skills.

Locations

• Canada, Quebec

Requirements

• High school diploma required
• 1-3 years customer support experience
• Bilingual in French and English required

Responsibilities

• Respond to inquiries about savings and retirement plans
• Assist clients with transactions
• Provide general information
• Refer clients to specialists
• Resolve complaints
• Maintain client relationships
• Suggest service improvements
• Adhere to information security policy

Benefits

• Full benefits
• Medical
• Dental
• Vision