Support Engineer, Amazon Connect

Overview

Role focused on resolving customer needs and managing incidents related to Amazon Connect.

Ideal candidate should have 2+ years of customer service experience and AWS Cloud Practitioner Certification.

Only candidates from Colombia are considered

Locations

• Colombia

Requirements

• Minimum 2 years of customer service experience
• AWS Cloud Practitioner Certification
• Excellent understanding of AWS/Amazon Connect
• Ability to navigate Amazon Connect and Cloud Watch
• Proficiency in object-oriented database principles

Responsibilities

• Resolve customer service issues
• Manage customer expectations
• Provide timely status updates
• Anticipate potential issues
• Collaborate on support team initiatives
• Communicate effectively with clients
• Contribute to continuous improvement
• Develop technical documentation