AWS Technical Architect

Overview

Role involves ensuring customer success with Amazon Connect solutions and leading technical teams.

Ideal candidate should have extensive experience in contact center solutions and AWS services.

Locations

• Colombia

Requirements

• Customer-facing contact center experience
• Experience with communications protocols and APIs
• Experience in technology/software sales or consulting

Responsibilities

• Ensure customer success with Amazon Connect solutions
• Conduct technology assessments
• Educate customers on AWS value proposition
• Lead discovery for customers
• Translate customer requirements into design
• Oversee technical teams
• Act as liaison between teams and stakeholders
• Deliver training and documentation

Benefits

• Flexibility
• Collaboration
• Travel opportunities
• Celebration culture