AWS Sr. Consultant

Overview

Role involves supporting customers in adopting Amazon Connect solutions and ensuring successful implementation.

Ideal candidate should have extensive experience in customer-facing contact center roles and advanced AWS knowledge.

Locations

• Colombia

Requirements

• Customer-facing contact center experience
• Experience with communications protocols and APIs
• Advanced knowledge of AWS services and cloud architecture

Responsibilities

• Support customers in adopting Amazon Connect
• Conduct technology assessments
• Educate customers on AWS value proposition
• Facilitate business process reviews
• Translate business goals into user stories
• Act as liaison between technical teams and stakeholders
• Work with Solution Architects
• Deliver end user training