Sr. Customer Success Manager

Overview

Role focused on enhancing customer experience and driving adoption of the Netskope Security Cloud platform.

Ideal candidate should have 5+ years in customer success management with enterprise customers and a strong understanding of cybersecurity.

Locations

• Canada

Requirements

• 5+ years in customer success management
• Experience with enterprise customers
• Track record in driving product adoption
• Ability to manage competing customer requests
• Empathy to drive customer loyalty

Responsibilities

• Develop value realization plans
• Drive product adoption
• Build relationships with stakeholders
• Conduct quarterly business reviews
• Monitor key performance metrics
• Identify customer dissatisfaction causes
• Advocate for customers within Netskope