Sr. Customer Success Manager

Overview

Customer Success Manager responsible for driving adoption of the Netskope Security Cloud platform.

Ideal candidate has 5+ years in customer success management with enterprise customers and a strong understanding of cybersecurity.

Locations

• United States, Arizona

Requirements

• 5+ years in customer success management
• Experience with enterprise customers
• Proven track record in driving product adoption
• Ability to thrive in fast-paced environments
• Exceptional follow-through on customer requests

Responsibilities

• Develop value realization plans
• Drive product adoption
• Build relationships with senior stakeholders
• Conduct quarterly business reviews
• Monitor key performance metrics
• Identify root causes of customer dissatisfaction
• Advocate for customers within Netskope
• Influence product roadmap