IT Support Specialist I

Overview

Role focused on providing first-level technical support to global workforce during night shift.

Ideal candidate should have 1-2+ years of IT support experience and strong customer service skills.

Locations

• Philippines

Requirements

• 1-2+ years experience in IT helpdesk
• Basic troubleshooting for macOS and Windows
• Familiarity with enterprise IT tools
• Excellent customer service skills
• Ability to work independently during night shift

Responsibilities

• Provide first-level technical support
• Log support requests in ticketing system
• Assist with user account management
• Collaborate with global IT support team