Customer Success Manager

Overview

Role focused on enhancing customer experience and driving adoption of the Netskope Security Cloud platform.

Ideal candidate has 5+ years in customer success management with enterprise customers and strong relationship-building skills.

Locations

• Colombia

Requirements

• 5+ years in customer success management
• Experience with enterprise customers
• Proven track record in product adoption
• Ability to thrive in fast-paced environments
• Strong relationship-building skills

Responsibilities

• Develop value realization plans
• Drive product adoption
• Build relationships with stakeholders
• Conduct quarterly business reviews
• Monitor key performance metrics
• Identify customer dissatisfaction causes
• Advocate for customers within Netskope
• Recommend solutions to client requirements