Systems Administrator

Overview

Role involves supporting customers with advanced technical assistance and resolving complex issues.

Ideal candidate should have 5+ years in customer support with strong technical skills in Python and Linux.

Locations

• Colombia

Requirements

• At least 2 years of experience with Python, Shell scripting, and SQL
• Proficiency with SSH and terminal commands
• Experience with Linux server versions
• At least 3 years in a technical support role
• Strong problem-solving skills

Responsibilities

• Provide clear communication to customers
• Troubleshoot complex technical issues
• Manage escalated tickets
• Maintain high Customer Satisfaction score
• Develop technical documentation
• Collaborate with internal teams
• Analyze system performance
• Assist with software configuration