Support Engineer L2

Overview

Role involves resolving complex technical issues for Nebius clients.

Ideal candidate has 5+ years in technical support with strong cloud environment experience.

Locations

• United States

Requirements

• 5+ years in technical support
• 3+ years in cloud environments
• Bachelor's degree in Computer Science or related field
• Advanced Linux administration
• Intermediate networking skills

Responsibilities

• Diagnose and resolve technical issues
• Analyze storage-related issues
• Assist with ML model deployment
• Develop automation scripts
• Provide updates to customers
• Escalate unresolved problems
• Maintain technical documentation

Benefits

• 100% company-paid health insurance
• 401(k) with company match
• 20 weeks paid parental leave
• Remote work reimbursement
• Company-paid disability and life insurance