Senior L2 Support Engineer

Overview

Role involves resolving complex technical issues and mentoring junior staff in a cloud environment.

Ideal candidate has 7+ years of technical support experience and expertise in cloud technologies.

Locations

• Taiwan

Requirements

• 7+ years experience in technical support
• 5+ years cloud experience
• Expert in Linux administration
• Advanced in Networking and Kubernetes
• Proficient in Python/Bash scripting
• Intermediate in Machine Learning
• Proficiency in English and Mandarin

Responsibilities

• Lead diagnosis and resolution of technical issues
• Serve as technical escalation point
• Investigate storage-related issues
• Support ML model deployment
• Design automation scripts
• Deliver updates to customers
• Collaborate with teams
• Enhance technical documentation

Benefits

• Competitive salary
• Comprehensive benefits
• Opportunities for professional growth
• Hybrid working arrangements
• Dynamic work environment