Senior L2 Support Engineer

Overview

Senior L2 Support Engineer resolving complex technical issues for clients.

Ideal candidate has 7+ years of technical support experience with strong Linux and cloud expertise.

Locations

• Taiwan

Requirements

• Bachelor's degree required
• 7+ years of experience in technical support
• 5+ years of cloud hands-on experience
• Expert level in Linux administration
• Advanced level in Networking and Kubernetes
• Proficiency in English and Mandarin

Responsibilities

• Lead diagnosis and resolution of technical issues
• Serve as technical escalation point
• Investigate and resolve storage-related issues
• Apply ML knowledge for model deployment
• Design and develop automation scripts
• Deliver updates and explanations to customers
• Proactively escalate unresolved problems
• Maintain technical documentation

Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth
• Hybrid working arrangements
• Dynamic and collaborative work environment