Senior L2 Support Engineer

Overview

Role involves resolving complex technical issues and mentoring junior staff in a cloud environment.

Ideal candidate has 7+ years of technical support experience with strong expertise in Linux and cloud platforms.

Locations

• Singapore

Requirements

• Bachelor's degree required
• 7+ years of experience in technical support
• 5+ years of cloud hands-on experience
• Expert level in Linux administration
• Advanced level in Networking and Kubernetes
• Proficiency in English and Mandarin

Responsibilities

• Lead diagnosis and resolution of technical issues
• Serve as technical escalation point
• Investigate storage-related issues
• Apply ML knowledge for model deployment
• Design Python and Bash automation scripts
• Deliver updates and explanations to customers
• Proactively escalate unresolved problems
• Maintain technical documentation

Benefits

• Competitive salary
• Comprehensive benefits
• Opportunities for professional growth
• Hybrid working arrangements
• Dynamic work environment