Customer Success Manager

Overview

Role focused on driving customer success and adoption of technology solutions.

Ideal candidate has 4+ years in customer success with strong communication and organizational skills.

Locations

• United Kingdom

Requirements

• Degree in Geosystems, Civil Engineering or Computer Science
• 4+ years in B2B customer success or account management
• Exceptional organizational and communication skills

Responsibilities

• Act as trusted advisor for key accounts
• Conduct regular customer activities
• Identify opportunities for adoption and growth
• Track and report on account health metrics
• Oversee onboarding process
• Serve as primary escalation point for customer issues

Benefits

• 27 days paid time off
• Flexible working hours
• Competitive compensation package
• Up to 4000 EUR employee referral bonus