Team Lead Customer Success/Community Manager (F/M/D)

Overview

Role involves leading a global community team to enhance customer engagement and retention.

Ideal candidate has proven experience in customer success leadership within a SaaS or tech-driven environment.

Locations

• Germany, Bavaria, Munich

Requirements

• Proven experience in customer success leadership
• Strong people management skills
• Demonstrated success in driving customer retention

Responsibilities

• Lead and manage a global Community Customer Success team
• Develop and implement scalable strategies
• Champion customer retention
• Design automated engagement initiatives
• Collaborate with CSMs for consistent experience
• Monitor key performance indicators
• Act as a senior point of contact for escalations
• Promote continuous improvement within the team

Benefits

• 30 days paid time off
• Fitness and wellness facilities subsidy
• Flexible working hours
• Visa and relocation support
• Bike leasing model
• Competitive compensation package
• Employee referral bonus
• Financial support for language classes