Regional Customer Support Specialist

Overview

Role involves supporting Natera's Oncology division and providing customer service to medical professionals and patients.

Ideal candidate should have 2-5 years of customer service experience and a two-year degree.

Locations

• United States

Requirements

• Two-year degree or 2-5 years experience
• HIPAA/PHI training within 30 days
• Customer service experience required

Responsibilities

• Respond to customer inquiries
• Serve as lead contact for accounts
• Resolve escalated issues
• Communicate delays and cancellations
• Maintain professionalism in escalated situations

Benefits

• Comprehensive medical, dental, vision plans
• Free testing for employees and families
• 401k benefits
• Pregnancy and baby bonding leave
• Generous employee referral program