Technical Support Engineer

Overview

Role involves providing advanced technical support and mentoring within a collaborative environment.

Ideal candidate has 5-8 years of experience in technical support with strong troubleshooting skills.

Locations

• Canada

Requirements

• 5-8 years experience in technical support
• Deep understanding of APIs
• Proficiency in HTML, CSS, JavaScript, and Microsoft Excel
• Ability to work independently in a team
• Outstanding verbal and written communication skills

Responsibilities

• Diagnose and resolve complex technical issues
• Conduct root cause analysis
• Manage incidents and service requests
• Mentor junior support engineers
• Create and maintain technical documentation