Manager, Customer Success - Enterprise

Overview

Role involves leading Customer Success initiatives and optimizing customer experiences.

Ideal candidate has 10+ years in client-facing roles and 3+ years in team leadership with enterprise clients.

Locations

• Northern America

Requirements

• 3+ years of team leadership experience
• 10+ years of client-facing experience
• Experience with enterprise clients
• Strong communication skills
• Experience in B2B SaaS
• Data-driven decision-making skills
• Understanding of customer journey in SaaS
• Experience with CRM solutions is a plus

Responsibilities

• Lead Customer Success programs
• Optimize customer lifecycle
• Manage Customer Success Managers
• Collaborate with Sales and Operations
• Measure customer health and efficiencies
• Implement success plans for product adoption
• Drive renewal and revenue forecasting
• Promote customer-centric mindset