Enterprise Customer Success Manager

Overview

Manage customer success for enterprise accounts in Japan.

Ideal candidate has 4+ years in Customer Success with enterprise accounts and strong multitasking skills.

Locations

• Japan, Tokyo, Tokyo

Requirements

• 4+ years experience in Customer Success
• Experience with enterprise accounts
• Strong project management skills
• BA/BS required

Responsibilities

• Own customer health and success
• Engage clients to demonstrate value
• Use data insights to track client health
• Collaborate with product and engineering teams
• Partner with sales for renewals
• Contribute to customer success scalability