Principal Customer Success Manager

Overview

Role focused on client success and retention in a SaaS environment.

Ideal candidate has 10+ years in SaaS and experience with Tier 1 Banks.

Locations

• United States

Requirements

• 10+ years in SaaS
• 5+ years in Customer Success Management
• Experience with Tier 1 Banks
• Renewal and contract negotiation experience
• Managed Enterprise Accounts over $1M
• Bachelor's in finance or related field

Responsibilities

• Own client success and retention
• Drive upsell and cross-sell initiatives
• Strengthen executive relationships
• Monitor and report on activities
• Travel for client requests

Benefits

• Health benefits
• Vision benefits
• Dental benefits
• Retirement plan
• Flexible work arrangements
• Casual workplace