Mid-Market Customer Success Manager

Overview

Role focused on managing Mid-Market customer success and driving product adoption.

Ideal candidate has 3+ years in customer success with strong healthcare industry knowledge.

Locations

• United States

Requirements

• 3+ years in customer success
• Experience in B2B SaaS healthcare
• Strong communication skills
• Analytical and problem-solving skills
• Technical aptitude
• Ability to adapt in a startup environment

Responsibilities

• Manage relationships with enterprise customers
• Lead onboarding for new customers
• Monitor account health and performance
• Identify expansion opportunities
• Gather customer feedback and advocate for needs

Benefits

• Competitive salary and stock options
• 100% individual health coverage
• Unlimited paid time off
• Unlimited sick leave
• Paid parental leave
• Home office equipment stipend
• Trust and accountability