Enterprise Customer Success Manager

Overview

Role involves managing enterprise customer relationships and ensuring product adoption and satisfaction.

Ideal candidate has 5+ years of experience in customer success within the healthcare technology sector.

Locations

• United States

Requirements

• 5+ years in customer success
• Experience in SaaS healthcare technology
• Strong communication skills
• Analytical and problem-solving skills
• Technical aptitude

Responsibilities

• Manage relationships with key accounts
• Lead onboarding for new customers
• Monitor account health and performance
• Collaborate with sales for customer expansion
• Gather customer feedback and advocate for needs

Benefits

• Competitive salary and stock options
• 100% individual coverage for Medical, Dental, and Vision insurance
• Unlimited paid time off and 11 national holidays
• Unlimited sick leave
• Paid parental leave
• Home office equipment stipend