Bilingual Customer Experience Associate

Overview

Role involves assisting customers with inquiries and troubleshooting technical issues.

Ideal candidate has 1+ years of customer support experience and is fully bilingual in French and English.

Candidates must be located in Canada

Locations

• Canada

Requirements

• 1+ year customer support experience
• Fully bilingual in French and English
• Strong technical troubleshooting skills

Responsibilities

• Act as first point of contact for customers
• Troubleshoot and resolve technical issues
• Document and follow up after interactions
• Collaborate with other teams to improve support experience

Benefits

• Flexible paid time off
• Competitive salary structure
• Comprehensive Group Health Plan
• Employee Stock Option Plan
• Training & Development Allowance Program
• Health & Wellness Allowance Program