Senior Manager Customer Operations

Overview

Customer Operations Leader focused on process improvements and team development.

Ideal candidate has proven expertise in customer operations and strong leadership skills.

Locations

• Australia, Victoria, Melbourne

Requirements

• Proven expertise in customer operations
• Hands-on experience with platforms like Zendesk or Salesforce
• Strong leadership and communication skills

Responsibilities

• Lead process optimisation and workflow management
• Implement automation tools
• Develop a high-performing customer operations team
• Identify and mitigate operational risks
• Leverage data and KPIs for enhancements
• Champion the Voice of Customer program

Benefits

• Flexible hybrid workplace
• Financial assistance for home office setup
• Wellbeing support through Sonder
• In-house training and programs
• Access to various leave options
• Community involvement opportunities