Head of Customer Operations

Overview

Customer Operations Leader driving process improvements and enhancing customer experience.

Ideal candidate has proven expertise in customer operations and strong leadership skills.

Locations

• Australia, Victoria, Melbourne

Requirements

• Proven expertise in customer operations
• Hands-on experience with platforms like Zendesk or Salesforce
• Strong leadership and communication skills

Responsibilities

• Lead process optimisation and workflow management
• Implement automation tools
• Develop a high-performing customer operations team
• Identify and mitigate operational risks
• Leverage data and KPIs for enhancements
• Champion the Voice of Customer program

Benefits

• Flexible work environment
• Financial assistance for home office setup
• Wellbeing support programs
• Learning and development opportunities
• Generous leave options
• Access to discounts and vouchers