Customer Resolutions Manager

Overview

Role involves leading the Customer Resolutions Team to manage complaints and improve service.

Ideal candidate should have proven leadership experience and strong stakeholder management skills.

Locations

• Australia, Victoria, Melbourne

Requirements

• Leadership experience
• Stakeholder management experience
• Knowledge of complaint management frameworks

Responsibilities

• Lead the Customer Resolutions Team
• Manage complaints from customers
• Analyze trends from feedback
• Make data-driven recommendations

Benefits

• Flexible hybrid workplace
• Financial help for home office setup
• Wellbeing support
• In-house training and programs
• Variety of leave options
• Community involvement