Senior Customer Support Specialist

Overview

Role involves leading customer support during overnight shifts and mentoring team members.

Ideal candidate has 5+ years in customer support with a strong performance record and experience in fast-paced environments.

Locations

• United States

Requirements

• 5+ years in remote customer support
• Experience with Zendesk or similar
• Track record of high performance in CSAT

Responsibilities

• Deliver exceptional support
• Own your shift
• Lead the overnight team
• Communicate with clarity
• Solve problems in real time
• Mentor team members
• Manage volume
• Collaborate to improve

Benefits

• Competitive pay
• Health benefits
• Paid Time Off
• 401(k) matching
• Career growth opportunities
• Annual company offsite