Pooled Customer Success Manager, SMB

Overview

Role focused on managing customer success for SMB clients through collaboration and process-driven tasks.

Ideal candidate has 1+ years in customer success or support, with strong organizational and communication skills.

Locations

• United States

Requirements

• 1+ years in customer-facing role
• Experience in B2B SaaS
• Proficient in Salesforce
• Strong communication skills
• Ability to manage high volumes of tasks
• Familiarity with sales processes

Responsibilities

• Lead onboarding and training
• Manage customer cases
• Share resources for customer engagement
• Collaborate with cross-functional teams
• Refine processes for efficiency
• Maintain renewal data
• Achieve KPIs for customer cases
• Contribute to retention goals

Benefits

• Home office stipend
• Health insurance
• 401(k) with employer contributions
• Equity opportunities
• 4+ weeks PTO
• Paid parental leave
• Learning and development access
• Quarterly wellness stipend