Customer Success Manager, Mid-Market

Overview

Role focused on driving growth and securing renewals within mid-market customer segment.

Ideal candidate has 1-3 years in B2B SaaS Customer Success with a strong track record in revenue growth.

Locations

• United States

Requirements

• 1-3 years in Customer Success or Account Management
• Proven track record of meeting revenue goals
• Expertise in customer lifecycle management

Responsibilities

• Manage mid-market customer accounts
• Achieve revenue goals
• Oversee customer lifecycle
• Negotiate contracts
• Provide product expertise
• Deliver insights to stakeholders
• Source new contacts
• Build a network in PR

Benefits

• Home office stipend
• Health insurance
• 401(k) with employer contributions
• Equity opportunities
• 4+ weeks PTO
• Paid parental leave
• Learning and development access
• Virtual care