Customer Success Manager, Enterprise

Overview

Role focused on driving growth and securing renewals within enterprise customer segment.

Ideal candidate has 5+ years in B2B SaaS Customer Success with a proven revenue track record.

Locations

• United States

Requirements

• 5+ years in Customer Success or Account Management
• Expertise in customer lifecycle management
• Background in contract management and negotiation

Responsibilities

• Drive growth and secure renewals
• Serve as primary contact for enterprise customers
• Oversee customer lifecycle from post-sale to renewal
• Negotiate contracts
• Manage customer feedback
• Achieve revenue goals
• Build a strong network in PR industry
• Provide product expertise

Benefits

• Home office stipend
• Health insurance
• 401(k) with employer contributions
• Equity opportunities
• 4+ weeks of PTO
• Paid parental leave
• Learning and development access
• Virtual team bonding