Technical Solutions Manager

Overview

Role responsible for troubleshooting and providing technical support for internal and external customers.

Ideal candidate should have extensive experience in vehicle electrical systems and superior customer service skills.

Locations

• United States

Requirements

• High School Diploma or GED
• 5 years experience with Motor Coach products or 10 years with non-Motor Coach products
• Proficiency with I.O. Controls, Vansco, and Actia Multiplex systems

Responsibilities

• Troubleshoot and provide technical support
• Document troubleshooting procedures
• Assist customers with service manuals
• Provide 24-hour emergency support
• Initiate new coach warranty claims
• Work with engineers on product issues
• Travel to different sites for diagnostics
• Provide daily updates on new coach issues

Benefits

• Benefits starting day one
• Company paid dental & vision coverage
• Company paid life insurance
• Medical insurance with HSA options
• 401K plan with company match
• Paid vacation, sick, and holidays
• Employer organized events
• Ongoing employee development