Technical Support Engineer, Tracking & Telematics

Overview

Role involves managing and troubleshooting technical support cases while training and guiding other employees.

Ideal candidate should have 2-3 years of experience in technical support with strong communication skills and technical expertise.

Locations

• Pakistan

Requirements

• 2-3 years experience in Customer/Technical Support
• Bachelor's Degree in Computer Science/Engineering
• Understanding of RESTful APIs and SQL
• Intermediate-level expertise in programming languages
• Familiarity with software development process
• Excellent communication skills

Responsibilities

• Communicate with customers about issues
• Utilize engineering tools for data modification
• Perform data analysis using analytics tools
• Determine resolutions for support issues
• Identify root causes of errors
• Exceed customer expectations
• Build trusting relationships with customers
• Provide feedback and write Knowledge-base articles