Technical Support Engineer

Overview

Role involves managing and resolving technical support issues for customers.

Ideal candidate should have 2-3 years of experience in customer support or technical support roles.

Locations

• Pakistan

Requirements

• 2-3 years experience in customer/technical support
• Bachelor's in Computer Science/Engineering or equivalent
• Technical knowledge/troubleshooting skills required

Responsibilities

• Exceed customer expectations
• Resolve support issues
• Investigate errors/bugs
• Assess impact of issues
• Utilize tools for data modification
• Provide feedback to Tier 1 agents
• Build relationships with customers