Lead Technical Support Engineer - Mobile and Fleet Experience

Overview

Senior subject matter expert providing complex technical support and leading the technical support team.

Ideal candidate should have 3+ years in Technical Support with strong SQL and API knowledge.

Locations

• Pakistan

Requirements

• Minimum 3 years in Technical Support
• Good understanding of SQL and API
• Basic knowledge of one coding language

Responsibilities

• Provide complex technical support
• Mentor and train support engineers
• Collaborate with engineering teams
• Drive continuous improvement in support processes
• Create and maintain technical documentation
• Participate in on-call support rotations
• Diagnose and troubleshoot technical issues
• Document technical issues and solutions