Customer Success Manager

Overview

Role focused on ensuring customers achieve their goals with Motion and build strong relationships.

Ideal candidate has 2-5 years in customer success, preferably in SaaS, with strong communication skills.

Locations

• Canada
• United States

Requirements

• 2-5 years experience in customer success
• Experience in SaaS
• Strong communication skills

Responsibilities

• Drive customer success initiatives
• Lead post-sale engagements
• Manage customer account health
• Create personalized training sessions
• Serve as main contact for strategic customers
• Work cross-functionally with internal teams
• Manage customer escalations