Customer Success Manager (CSM)

Overview

Role focused on ensuring customer success and retention for small to mid-sized businesses.

Ideal candidate has 3+ years in customer success with strong communication and problem-solving skills.

Locations

• United States, California

Requirements

• 3+ years in customer success or related role
• Experience with SMB and mid-market customers
• Strong communication skills
• Proactive mindset with problem-solving skills
• Experience with CRM tools
• Ability to thrive in fast-paced environment

Responsibilities

• Guide customers through onboarding
• Proactively engage with customers
• Educate customers on best practices
• Identify customer pain points
• Upsell relevant solutions
• Collect customer feedback
• Work with support team for issue resolution

Benefits

• Competitive compensation package
• Flexible benefit plans
• 401(k) matching