Technical Support Specialist

Overview

Role involves providing technical support and improving customer experience in a B2B SaaS environment.

Ideal candidate has 4+ years in customer-facing roles with strong technical knowledge in APIs and integration protocols.

Candidates must reside in AZ, CA, CO, CT, FL, GA, HI, IL, MA, MI, MN, MT, NC, NJ, NV, NY, OH, OK, OR, PA, TX, UT, WA, WI

Locations

• United States, North Carolina
• United States, Oregon
• United States, New York
• United States, Montana
• United States, Oklahoma
• United States, Hawaii
• United States, Minnesota
• United States, California
• United States, Florida
• United States, New Jersey
• United States, Utah
• United States, Washington
• United States, Michigan
• United States, Pennsylvania
• United States, Colorado
• United States, Illinois
• United States, Massachusetts
• United States, Texas
• United States, Connecticut
• United States, Ohio
• United States, Georgia
• United States, Arizona
• United States, Wisconsin
• United States, Nevada

Requirements

• 4+ years in customer-facing roles
• Experience in B2B SaaS
• Knowledge of web connectivity and integration protocols

Responsibilities

• Provide technical support
• Manage incidents
• Improve processes
• Conduct reconciliations
• Manage projects

Benefits

• Equity
• Generous benefits
• Professional growth opportunities