Technical Support Specialist

Overview

Role involves providing third-line support and managing installation and configuration of products.

Ideal candidate should have 5+ years of support experience with strong technical knowledge in .NET and SQL Server.

Locations

• India

Requirements

• Degree or equivalent experience in Software/Application support
• 5+ years support experience
• Strong technical background in Windows O/S, .NET, IIS and SQL Server

Responsibilities

• Provide 3rd-line support
• Troubleshoot SQL performance issues
• Remotely access client sites for installation and configuration
• Perform version upgrades and deploy software patches
• Liaise with Engineering for software configuration
• Ensure internal systems and documentation are maintained
• Assist with in-house testing and training
• Resolve technical issues during installation