Manager, Customer Success

Overview

Management role focused on leading a Customer Success team to enhance customer growth and retention.

Ideal candidate has 4-6 years in Customer Success with 2 years in a management role and experience in B2B SaaS sales.

Locations

• Canada, Ontario, Toronto

Requirements

• 4-6 years in Customer Success
• 2 years in Management
• Experience in B2B SaaS sales
• Excellent communication skills
• Experience with KPIs and goal setting
• Strong negotiation skills
• Proven track record in customer relationship management

Responsibilities

• Lead and coach Account Managers
• Set team goals
• Develop team members
• Participate in customer meetings
• Collaborate with Sales Managers
• Identify key learnings
• Manage operational work

Benefits

• Leadership program
• Professional development
• Work-life balance
• Pension contributions
• Diverse work environment