Technical Support Manager

Overview

Role involves leading a distributed team to provide exceptional technical support.

Ideal candidate has 3+ years in L3 support and 2+ years in support leadership.

Locations

• United Kingdom

Requirements

• 3+ years in L3 support
• 2+ years in support leadership
• Strong understanding of Linux troubleshooting
• Experience with Kubernetes
• Proficiency in bash or Python
• Excellent written communication skills

Responsibilities

• Lead a team of Support Engineers
• Ensure customer satisfaction
• Drive customer challenges resolution
• Build support tools and processes
• Participate in on-call rotations
• Work with engineering on customer issues