Senior Technical Support Manager (m/f/d) -- B2B Autonomous Mobility

Overview

Role involves managing technical support for B2B customers in autonomous mobility.

Ideal candidate has significant B2B support experience in technology or automotive sectors.

Locations

• Germany, Hamburg, Hamburg

Requirements

• Significant experience in B2B support
• Understanding of technical products
• Excellent English and fluent German skills

Responsibilities

• Provide support to B2B customers
• Manage customer support tickets
• Develop support processes
• Maintain support documentation
• Support SaaS product setup
• Collaborate with cross-functional teams
• Assist in onboarding new team members

Benefits

• Competitive salary
• Hybrid work setup
• Flexible working hours
• Home office budget
• Public transport ticket
• Subsidized fitness membership
• Learning environment
• 30 vacation days