Senior B2B Support Manager (m/f/d)

Overview

Role involves managing B2B customer support and ensuring operational efficiency.

Ideal candidate has significant B2B support experience, preferably in technology or automotive.

Locations

• Germany, Berlin, Berlin

Requirements

• Significant experience in B2B support
• Understanding of complex technical products
• Excellent English and fluent German communication skills

Responsibilities

• Provide professional support to B2B customers
• Manage and resolve support tickets
• Design and optimize support processes
• Develop support documentation
• Support SaaS product setup
• Collaborate with cross-functional teams
• Assist in onboarding new team members

Benefits

• Competitive salary
• Hybrid work setup
• Flexible working hours
• Home office budget
• Public transport ticket
• Subsidized fitness membership
• Learning environment
• Mental health support